_Free download and read ebooks online Hotel Operations Management by David K. Hayes, Jack D. Ninemeier, Allisha A. Miller full book PDF ePUB Audiobook. Download a free ebooks and kindle audiobook Hotel Operations Management with ISBN id 9780134337623 full page with book summary. David K. Hayes book PDF ePUB of Hotel Operations Management published by Prentice Hall in 2016. Hotel Operations Management released with category Hotel management with total 624 pages.
Hotel Operations Management by David K. Hayes read book online
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel¿'s--and their own--success.
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